Process mapping is a valuable and practical tool used to document our current processes. The mapping of our processes often leads to the uncovering of chronic inefficiencies in many of our organizational operations.
This interactive course provides a comprehensive introduction to process mapping, and outlines the structured approach for documenting and analyzing any business process. It addresses the levels of process maps and provides detailed guidelines for constructing process maps along with suitable examples. In this course we study the high level process map, SIPOC, and the detailed process map with illustrative examples. Knowledge checks and short quizzes are well spaced throughout the course to check for comprehension and to encourage application and competency build.
Course Learning Objectives
- Understand the basics of process mapping in Lean Six Sigma
- Understand the levels and types of process maps - their use and benefits
- Understand the importance of SIPOC and its use in establishing process boundaries
- Understand what is required to create a detailed process map
By completing/passing this course, you will attain the certificate Process Mapping
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