Lean Six Sigma White Belt Course

Course Learning Objectives:

Upon completion of this course, participants will be able to:

• Fully understand the fundamentals and origin of Lean and Six Sigma
• Understand the potential impact of Lean Six Sigma to an organization
• Understand the sources and the cost of poor quality to the organization
• Understand the importance of the voice of the customer (VOC)
• Determine the difference in customer satisfaction between product or service attributes for a given customer/market segment
• Understand the community of Lean Six Sigma practitioners in an organization
• Define the Six Sigma methodology and the five principles of Lean
• Understand the basic application of Lean and Six Sigma in process improvement
• Gain an appreciation for the importance of change management in Lean Six Sigma deployment
• More readily identify the 8 forms of wastes and process improvement opportunities

Lean Six Sigma White Belt Course Outlne

• Introduction to Lean Six Sigma
• Lean Six Sigma and the Organization
• Understanding the Business Impact
• Lean Six Sigma community- Primary roles and responsibilities
• Understanding the Voice of the Customer
• Lean principles & application
• Change management considerations